Terms of service
Introduction
Welcome to Notaro, a platform dedicated to providing comprehensive notary services. By accessing our website, you agree to comply with these Terms of Service, which outline your rights and obligations when using our platform.
We strive to ensure our services are accessible and reliable, and these terms help us maintain a secure and professional environment for all users. Please read carefully to understand the scope of our services and your responsibilities.
User Responsibilities
Users are expected to provide accurate information when registering and to keep their account details up-to-date. Any misuse of our platform, including fraudulent activity or unauthorized access, may result in suspension or termination of your account.
It is your responsibility to safeguard your login credentials and to notify us immediately if you suspect any breach of security.
Service Limitations
Notaro offers digital notary services designed to support legal documentation processes. However, our platform does not replace legal advice from qualified professionals. Certain services may be limited based on jurisdiction or specific legal requirements.
We do not guarantee the accuracy or completeness of documents processed through our platform, and users should seek appropriate legal counsel when necessary.
Intellectual Property
All content, including text, logos, and design elements, are the intellectual property of Notaro or its licensors. Unauthorized use or reproduction of our content may violate copyright laws and intellectual property rights.
Users are granted a limited license to access and use the platform for personal or authorized business purposes, but not to copy, modify, or distribute our content without prior permission.
Privacy and Data Security
We are committed to protecting your privacy and handling your data responsibly. Our Privacy Policy details how we collect, store, and use personal information.
While we implement security measures to safeguard data, no system is entirely invulnerable. Users should also take precautions to protect their accounts and information.
Termination and Suspension
Notaro reserves the right to suspend or terminate user access in cases of violation of these Terms of Service or fraudulent activity. Such actions are intended to protect the integrity of our platform and other users.
Users may request account deletion, subject to applicable legal and contractual obligations.
Changes to Terms
We may update these Terms of Service periodically to reflect changes in our services or legal requirements. Continued use of our platform after modifications constitutes acceptance of the revised terms.
It is your responsibility to review the Terms regularly to stay informed of any updates.
Governing Law
These Terms of Service are governed by Swiss law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Geneva, Switzerland.
Our platform operates in compliance with applicable Swiss regulations governing notarial services and digital documentation.
Contact and Support
For questions or support related to these Terms of Service, please contact our support team through the contact options provided on our website. We aim to respond promptly to inquiries and ensure a smooth experience for all users.
By using Notaro, you acknowledge that you have read and understood these terms and agree to abide by them at all times.
Limitation of Liability
Notaro shall not be liable for any damages resulting from the use or inability to use our services, including but not limited to data loss, service interruptions, or errors.
Users agree to use our platform at their own risk and to comply with all applicable laws and regulations.
Final Provisions
These Terms of Service constitute the entire agreement between the user and Notaro regarding the use of our platform. If any provision is found invalid, the remaining provisions shall remain in full force and effect.
Our platform's operation and these terms are designed to support a professional, transparent, and user-friendly environment for all stakeholders involved in notarial processes.
Terms of return
Understanding Our Return Policy
At Notaro, we aim to provide clarity regarding the circumstances under which returns may be processed. Our policy is designed to support our clients in resolving concerns related to documentation or service delivery. Returns are generally considered for cases where the requested services are not fulfilled as specified in the original agreement.
Customers are encouraged to review the terms carefully before initiating any return request. We recommend contacting our support team promptly to discuss the situation and explore possible resolutions. Our team may support you in evaluating the eligibility for a return based on the specific context of your case.
It is important to note that returns are subject to verification and approval. The assessment process may include reviewing relevant documentation, correspondence, and service records. We strive to maintain transparency and fairness throughout this process.
Procedure for Initiating a Return
Clients wishing to initiate a return should contact Notaro via email at feedback@notaroplus.com or call our dedicated support line at +41 22 418 26 00 . Providing detailed information about the service or documentation in question will facilitate a quicker review process.
Upon receiving your request, our team will acknowledge the communication within 48 hours. We may request additional documentation or clarification to proceed with the evaluation. All return requests must include relevant identifiers, such as client ID, service date, and a comprehensive explanation of the concern.
Once the review is complete, we will communicate the decision. If approved, the return process may involve reversing certain service charges or updating relevant records accordingly. We aim to handle all requests efficiently while adhering to our internal policies.
Conditions and Exceptions
Notaro's return policy does not cover services that have been fully executed and delivered in accordance with the initial agreement. Returns are typically considered only in cases where there has been a deviation from the agreed scope or documentation errors.
Exceptions may include situations where the service provider identifies an oversight or error that impacts the integrity of the documentation. Each case is reviewed individually, and decisions are made based on the evidence provided.
Returns are not applicable for services that have been completed and accepted by the client without reported issues. We advise clients to review all documentation thoroughly before confirmation of service completion.
Timeframes and Limitations
Requests for returns should be submitted within 30 days from the date of service delivery or documentation issuance. Delayed requests may not be eligible unless exceptional circumstances apply. Our team recommends acting promptly to ensure timely resolution.
In cases where a return is approved, the process may take up to 14 business days to complete, depending on the complexity of the review. We will keep clients informed throughout each stage of the process.
It is important to understand that not all return requests will be granted. Each case is subject to careful assessment against our established criteria and policies.
Our Commitment to Transparency
Notaro is committed to maintaining transparency in our procedures. All decisions regarding returns are communicated clearly, along with the rationale behind them. We aim to support our clients in understanding their rights and the scope of our policies.
Clients are encouraged to keep records of all correspondence and documentation related to their return requests. This documentation may be necessary for future reference or further discussions.
We believe that open communication helps foster trust and ensures a mutually respectful process. Our support team is available to clarify any questions or concerns related to our return policies.